Customer Success Training Workshop | Redwood City, CA.

SAN FRANCISCO BAY AREA (REDWOOD CITY, CA) | JULY 17-18, 2018

CSM Foundations Customer Success Training Workshop 

Learn the tactics and practices top Customer Success Managers use to reduce churn, increase adoption and make renewals inevitable.

In Just 2-Days You'll Learn...

  • The Key Components of Customer Success
  • How To Think Like Your Customer
  • The Core Principles Of Effective Onboarding
  • A Proven Success Planning Methodology
  • How To Deliver Effective Business Reviews
  • Strategies For Re-Engaging Disengaged Customers
  • How To Drive Increased Customer Lifetime Value
  • A Consultative Approach To Customer Success
  • The Key Disciplines Of Execution 
  • Top Strategies For Handling Escalations 
  • Crucial Tactics For Handling Tricky Customers
  • The Key Customer Success Metrics Every CSM Should Be Aware Of

Become A Certified CSM

At the end of the CSM Foundations Customer Success training workshop participants are given the opportunity to earn their Level 1 Customer Success Manager Certification. Our rigorous CSM certification examination assesses your understanding of the best-practices, methods and strategies that you need to know in order to be able to deliver the outcomes that customers demand and that companies count on. 

Becoming a great CSM is a lifelong journey, attaining your Level 1 Certification is a great first step. Earn your certification and display it as a digital certificate and badge on your LinkedIn profile to demonstrate your professional development and commitment to delivering the best outcome possible for your customers and company.

What Participants Are Saying

Lori Pitts

"This course is a must-attend for CSMs and their leaders alike. It provides an excellent skills and information base to enable CSMs to become trusted advisors for their customers." 

- Lori Pitts

Chad Jasmin

“I would completely recommend going through the SuccessCOACHING program. You'll learn exactly what you need to do to build a solid foundation for Customer Success.” 

- Chad Jasmin 

Juniper Sage

"It not only provides the fundamentals, it instills the values and the processes that should be applied daily for delivering customer value and driving customer success."

- Juniper Sage

Details

  • When is it? July 17-18, 2018
  • Where is it? Gainsight HQ, 1400 Bridge Pkwy #101, Redwood City, CA. (map)
  • Who's delivering it? Aaron Thompson 
  • Why should I be there? To learn the top strategies for gaining control of your time, capacity and Customer Success. 
  • What's it all about? Providing CSMs with the knowledge they need to get on the "fast track" to CSM certification.


The workshop begins in:

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Secure Your Spot Today!

CSM Career Quick-Start Program

Customer Success Manager (CSM) is one of the fastest growing, most in-demand careers according to LinkedIn. But we know how difficult it can be to make the transition into a new role or to re-enter the workforce — especially in the field of Customer Success. 

To help job seekers, SuccessCOACHING is launching a new application only program that makes a limited number of workshop seats available at a special reduced price of $495 specifically for:

  • Unemployed Job Seekers
  • Honorably Discharged Veterans
  • Individuals making a career transition
  • Caregivers returning to the workforce 

Applications Accepted until 5PM PST on July 12, 2018

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Schedule

CSM Foundations is an immersive and invaluable experience taking place over two action-packed days. Each day will be packed with engaging lessons, exercises and group discussions. 

The workshop curriculum is designed to take you on a step-by-step journey through the key elements of Customer Success and show you proven strategies that you can use immediately to increase your ability make your customers successful.

Day 1

8:30am: 9am: 12pm: 1pm: 5pm: 

Registration & Breakfast Workshop Lunch Workshop End of Day 1

Day 2

8:30am: 9am: 12pm: 1pm: 4pm: 5pm:

Breakfast & Networking Workshop Lunch Workshop Certification Exam Happy Hour 

*Hours are subject to change. 

Meet Your Instructors

James Scott | SuccessCOACHING

James Scott is a globally recognized Top 100 Customer Success strategist. He has over a decade of experience building and leading post-sale organizations in B2B SaaS companies, both in the US and Europe. He now leads SuccessHACKER's training practice and has delivered public and private Customer Success training to many CSMs over the past two years. He's also a Host in OUTCOMES, the Customer Success community and an Advisor at Atlanta Tech Village, Endeavor and Alchemist Accelerator. 

Aaron Thompson | SuccessCOACHING

Aaron Thompson has dedicated his career to helping companies improve retention, increase recurring revenue, and lowering customer acquisition costs. His background developing and executing training and implementation programs, managing technical support staff and leading Customer Success team, has uniquely positioned him to deliver the best-in-class SuccessHACKER curriculum. He's also the founder of Leading Customer Success, a national CS Leadership Summit and online community on OUTCOMES.

Sponsored By

Gainsight

Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer.

Become a Certified CSM in just 2-days!

Learn the tactics and practices top Customer Success Managers use to reduce churn, increase adoption and make renewals inevitable.